Info

Shipping information

Our delivery process at a glance

Packing and shipping

Before we start, we carefully check the quality once again

  • Your sliding door is finished and goes through our final quality control.
  • Securely packed, we hand over the sliding door to our logistics partner Hermes. More about the packing '
  • Your sliding door is now on its way to you and will be delivered within a few days. Shipment Tracking '

Communication and advice

We talk to you: before and during delivery

  • After your sliding door is handed over to our logistics partner, you will receive a confirmation email (directly from Hermes) with delivery details and shipment tracking '
  • Now notification is made: Our logistics partner Hermes calls you personally and plans the day and time of delivery with you.
  • On the day of delivery, about 1 hour before the estimated time of arrival, the driver will confirm the appointment again by phone.

Delivery and control

What happens when your sliding door is blocked

  • Your sliding door will be taken by Hermes 2-man handling to the predetermined place or use, where the goods will be unpacked in your presence.
  • Important. Check the goods directly upon delivery and pay special attention to whether the packing is damaged. *
  • After careful inspection, you acknowledge receipt of the goods with your signature on the delivery bill. In principle, the delivery service also includes the return of packaging.

* What to do if something is wrong with the delivery:

Take photos if necessary and document any defects in the packaging and or the goods on the delivery bill and talk to us: we will find a solution!
mail@kuhn-schiebetueren.dechevron_right / +49 5223 483990-0chevron_right

Shipment tracking

How can I track my shipment online? At KUHN, transparency is very important to us. That is why we have firmly defined various interfaces in our production process. Your order is recorded digitally and can be checked by us and you at any time. KUHN sliding doors stand for quality. Also when it comes to delivery.

Sliding doors

Hermes Furnishing Service

You will receive the tracking link directly from Hermes after your sliding door has been handed over.

Hermes Tracking

Items and patterns

DHL Package

he shipment number will be sent to you by email with tracking details.

DHL shipment tracking

Packing

Pack safely. Arrive safely.

Before your sliding door leaves our production, it is carefully checked once again and then packed. For our employees, this means responsibility. That is why we use high-quality cardboard packaging and optimum edge protection for our packaging. To protect the sliding door from the stresses of transport. Of course we choose our logistic partners carefully. When your sliding door arrives, damage is not always immediately apparent. Additional security is provided by the inspection window in the packaging. You can also use it to check the contents of the goods. If you have any further questions about transport and packaging, please do not hesitate to contact our customer service.

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